Frequently Asked Questions:

Question: How do I return or exchange items bought from this website?

Answer: Complete the Returns form enclosed with your invoice or download a copy of the form here. The form can be used for returning unwanted items or exchange items within 28 days of purchase. For faulty items, please contact us directly.

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Question: How should I dry my boots?

Answer: Best way is to let them dry naturally. Keep them away from direct heat, then use the recommended Care product.

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Question: Can my boots be resoled?

Answer: The majority of Meindl boots are still handcrafted in Germany, so can be resoled, providing the uppers are in good condition to reattach the new sole unit. Best to contact your local Meindl retailer for advice or send them to us for assessment.

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Question: Can you give advice of boot fitting?

Answer: Everybody has different shaped feet, so the best advice is to visit your local Meindl retailer for expert boot fitting.

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Question: Do you sell spare laces or footbeds for my footwear?

Answer: Yes, we sell Meindl Laces, replacement Footbeds and carefully formulated Care Products for all Meindl footwear from this website

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Question: Do I need to look after my boots?

Answer: Your Meindl boots have been handcrafted with quality European leathers that do need to be looked after. We have formulated a range of Care Products from Meindl to help maintain and prolong the life of your footwear

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Question: I have a problem with my boots, can I send them back?

Answer: Your Meindl retailer will be happy to advise you on what to do

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Question: How long is the warranty?

Answer:  The warranty for Meindl footwear is one year from the date of purchase